Refund and Cancellation Policy

You can cancel at any time from the customer portal linked in your dashboard (Billing tab). Cancelling stops the next renewal; your Pro access continues until the end of the year you already paid for.

Template subscriptions are cancelled the same way, from the customer portal linked in your dashboard (Billing tab), or by emailing support@jolocky.com. The add-on keeps working until the end of the period you already paid for.

• You can request a full refund within 14 days of a charge, whether it is your first purchase or an annual renewal, as long as you have not accessed any Pro item since that charge. Accessing a Pro item means viewing or copying its source code on the website, or installing it with the CLI. Live previews on the website do not count.
• Pro items are digital content delivered immediately. Once you access a Pro item after a charge, that charge is no longer refundable, except where the law requires otherwise.
• To request one, email support@jolocky.com from the address you used to purchase. We check your account's access history before approving. Refunds are issued by Dodo Payments to your original payment method.
• When a refund is issued, the license key for that purchase is revoked immediately and Pro access ends.
• Deleting your account also deletes its access history, so charges are no longer refundable once you delete your account. Request any refund before deleting it.
• Template subscriptions: you can request a full refund within 14 days of a charge, as long as the subscription key has not been used to activate a website. Once a website has been activated with it, that charge is no longer refundable, except where the law requires otherwise. When a refund is issued, the key is revoked and the add-on switches off at the website's next check with Jolocky.
• After 14 days, charges are not refundable, except where the law requires otherwise.

Payments are handled by Dodo Payments, our Merchant of Record and the seller of record for your purchase. Its Buyer Terms also apply.

This policy is part of our Terms of Service. For anything about a charge, email support@jolocky.com.